The system is directed to the freight forwarders, transport companies, logistics companies, courier companies, airlines, shipping lines, post offices and rail companies. The utilization of the system by sales people, customer services people, management which makes about 70% of the employees in a traditional transport and logistics organization.
The system does cover two main areas. The one is for new customers and the second one is for customer maintenance, however as an addition to the system comprehensive functionalities, there are seven different optimization engines whereby four of them are addressing pricing issues, one is addressing services, and two are addressing sales optimization innovations.
TMSS combines fully dedicated CRM for the industry (which is completely different from the traditional CRM and does cover all the needed functionalities to create real opportunities through several automation capabilities as well as covers maintenance of existing customers with the potential of maximizing opportunities throughout the multi-module environment (air, sea, road, courier, logistics, transport).
The two areas of coverage, the new business and the existing business has comprehensive amount of tools (some in an automated functionalities, capabilities) and they do cover full customers data, new and existing as well as profiling, opportunities, pipeline, sales leads, also automated (based in INCO terms), full marketing functionalities with internal full optimization engine (area of innovation).
Additionally as mentioned there are four areas of pricing optimization tools whereby one is addressed at internal pricing (in between branches globally), the other one is based on external pricing which is addressed to importers and to exporters. The third optimization engine is addressed at the bidding industry needs, and the forth one is addressed pricing comparison.
All these pricing optimization tools has comprehensive ‘achieved’ pricing which are based on INCO terms, volume, actual weight, density calculation, commodities and services benchmarking.
Next optimization engine is addressed at the service area and it does cover massive amount of events measurement, KPIs to the servicing vendors as well as to the employees as well as great amount of benchmarking which brings best service scenarios in real time.
The other two are related to the sales process and will be presented should the relevant company will be interested in pursuing negotiations.
Being SaaS application developed on .NET which certainly opens a massive door to 87% of the SMEs in the transport industry globally whereby there were no such products to accommodate their sales and business maintenance needs.
The system will not be replacing any of their existing systems. It would simply be positioned on top of their current operational and financial systems and they would have the options to either integrate TMSS through very simple web services to their operational and financial systems. They would also have the option to host their database at their premises or utilize our hosting services. My guess would be that 90% of them would recruit the TMSS system hosted by us.
