SaaS CRM solutions are a catalyst for how organizations change their use of front office software systems and put users in control of customer facing business systems for the first time. SaaS enablement of software utilization without extended implementation time frames, software modification without IT bottleneck, world class infrastructure without capital expenditures and 24 by 7 uptime without around the clock staffing are a few of the compelling advantages of SaaS. Other key benefits include the following:
· Low cost of entry and lower total cost of ownership (TCO) - elimination of capital expenditures and dramatic reduction in IT salaries
· Vested vendor interests - if the application utilization is not successful, the vendor loses the customer revenue opportunity
· Much lower risk - faster implementations and outsourced expertise dramatically lower risk
· A more powerful and secure IT infrastructure - few organizations can match the infrastructure and security investments made by SaaS vendors;